Be a better salesperson with barter

I have found yet another side-advantage of barter.  It makes me a better salesperson.

When you talk to seasoned salespeople or sales coaches, they will all tell you that good sales from a REAL salesperson boils down to caring about your clients.  Rather than try to sell them something, you need to try to solve their problems.  You have to actaully want to help them.  The second it’s about the money you’re done.  Plenty of salespeople make a living pushing whatever they have to sell down their client’s throats, but those aren’t REAL salespeople and they will never reach their true potential.

So what does this have to do with barter?  Simple.  Barter helps take the pressure off the money aspect of the sale and concentrate on helping the client.  Every good salesperson that is honest with you will admit that their desire to help people and their desire to earn a commission battle against each other on a regular basis.   The beautiful thing is that when I’m bartering it takes the pressure off me to make the sale.  Business that I do on barter is extra business that by definition I don’t HAVE to HAVE to make it on a day to day basis.  What that means is that it makes it easier for me to let go of any self-imposed pressure to close a sale and simply concentrate on helping the client.  If I get the job…great!  If I don’t…no big deal.  Additionally from the client’s point of view the pressure is off too.  Although we all know that purchases on barter are not free, they are definitely cheaper than paying cash.  Because of that the client’s first question in a barter deal isn’t always “what will it cost?”  They can settle down and think about what is the BEST way to solve the problem rather than what is the cheapest way.

Multiple barter exchanges?

Should you belong to multiple barter exchanges?  The advice I get has varied greatly depending on who I ask.

If I talk to a broker I have always been told that you should only belong to one exchange.  I’ve even been told that some exchanges will kick you out if they find out that you belong to more than one.  I have been given two reasons for this:  1)  It takes resources (membership fees and time) for you to make good use of an exchange so it is more efficient to belong to just one exchange.  2)  Brokers feel like it’s less likely that they will get their agreed commission if you belong to multiple exchanges.  The concern is that they will do the work of setting up a deal then you will not necessarily fund the deal through their exchange.   Although I like and trust my brokers, I have to admit that these arguements smack of self interest to me.

In speaking to experienced successful traders it appears to me that the majority of them belong to multiple barter exchanges in addition to trading directly.   When I’ve asked specifics for which exchanges they recommend to join I have been told the following:  1)  Join whatever exchange is most popular in your area (of interest or geography).  2)  With regard to national exchanges, join the “big three.”  The big three include IMS, ITEX and Dobarter (which is really a collection of independent exchanges).   The reasons that these 3 in particular were recommended to me are that IMS has one of the strongest currencies, ITEX is one of the most established exchanges and the Dobarter system has one of the largest member networks.

Personally I think there is great value in having as large a personal barter network as possible because it means that I have greater trading options.  I do belong to multiple exchanges as well as do a lot of direct trading.  Certainly there is a point of diminishing returns with this and (for example) I have not seen fit at this time for me to personally join all three of the networks I mentioned above.  That doesn’t mean I won’t at some time though.  I’ve also looked at a regional exchange in my area that is pretty tempting to join.  There are additional cash costs so it makes common sense to keep that in mind before you join 50 different exchanges.  I should also point out that I am indeed a barter fanatic and put more time into these things that most folks.  With that in mind I could see that many traders could get overwhelmed by multiple exchanges.

So…I’m hoping I may have opened up some what of a can of worms here.  Please feel free to post back your thoughts in the comments area.

Too broke for barter?

When you are in sales you always have to be ready for objections to the sale.  Most objections I’m ready for but occasionally I run into something truly baffling.  The concept that one can be “too broke to barter” is one of those ideas that eludes me.  My goal here is to map out exactly what the issues are when you run into someone who says this what you can do about it.

The objection
In case you haven’t run into this issue before, here’s how it usually goes:  Somewhere usually pretty early in the discussion with a potential trade partner the talks break down.  You are told that they simply can’t continue to trade anymore.  They have hard-cash expenses and they just afford to spend “real money” to earn trade credits that they can’t use to pay their bills.

What’s behind it
Usually there are two things going on behind the scenes when you hear this:

  1. Fear.  It’s a very motivating emotion.  People with a weak business are running scared and doing anything they can think of (rational or not) to stop the bleeding.
  2. On top of that there is often a basic lack of understanding about how barter works.  People who are not effective at spending trade credits wisely will never understand the real value of barter

What you can do about it
Honestly many times you can’t do much.  Scared people are pretty tough to reason with.  If they will listen with an open mind, try to address both the fear and the educational aspects of the issue.  With regard to fear, I simply tell them that I understand where they are coming from.  It’s tough for a lot of businesses now.  The good news is that barter can help them through this.  It’s a source of relief, not trouble.  I explain that I used barter to buy things that I would otherwise have to spend cash on, then I can take that saved cash and use it to pay rent, utility bills and other things that I can’t barter for.  During lean times it can be very tough to find new clients and keep staff busy, but barter makes it much easier to bring in those new clients.  My barter exchanges are my secret sales weapon.  I then spend those barter credits on essential services for my business.  Offer to help your barter partner find smart ways to spend the barter credits that you want to pay them with.  Assure them that you can work together to find how to spend them BEFORE you make your deal with them.

I will sometimes personalize the issue and tell them that times can be tough for me as well and how much barter has helped me.  In times when there wasn’t money for bonuses, I could still do nice things for my staff.  Same thing on a personal level.  At times when I couldn’t buy some things for my kids, I was still able to keep all three of my kids in karate lessons because of barter.

If you are one of those people who doesn’t think you can afford to barter any more, please feel free to give me a ring.  I’d love to see if I can brainstorm with you about how you can use barter to help your business through tough times.  Now more than ever it’s time to stick together and help one another out.

One more thought before I wrap this up.  If you are in debt, it is possible that barter can help you dig your way out.  Talk to your barter broker and see what ideas they have.  You can also offer to trade directly with folks that you owe money to.  Even if it’s only a partial payment, it generally means a lot to your creditors to see how motivated you are to make good on your debt.

Assuming you truly understand barter you can NEVER be too broke to barter.  You can only be too broke NOT to barter.

Online Barter Stores

Over the years I’ve run into a number of online stores that are willing to sell all of their products on barter.  Sometimes the online store is set up specifically for barter and sometimes it’s a cash store but you can contact them directly to barter for anything in the store.  The value of these stores is twofold:

  1. Of course online stores are easy to shop from for business or personal use.
  2. Online stores are a great way to show potential new barter partners that there are many good things to purchase with barter credits.

The only issue I have with this concept is that I’ve never found a good directory of online barter stores.  I’ve devoted one page on my blog to list these but I know I only have a tiny fraction of all the sites out there.  Please check it out here:  Online Barter Stores

More importantly I’m looking for many new stores to add.  Please contact me with the web address of any online barter store that I can ad.  The website does not have to indicate on it publicly that it barters, but I would request that all stores that I add accept barter on all products/services in their store.

What the heck is Bitcoin?

For all you experienced barter geeks reading this, there is absolutely nothing new about the concept of an alternative currency.  By that I mean a currency that is not government sponsored and appeals to a specific sub-set of the total global market; a currency that has plenty of value, however is not as liquid as traditional green-backs.  Bitcoins are an electronic alternative currency.  One of it’s developer’s main goals was for it to be totally decentralized so (in theory) no single organization or government controls it.  This currency is still little known other than in the geekiest of the Internet culture, however it is starting to catch on and there are a number of (mostly online) stores that accept bitcoins as payment.  What makes bitcoins different from barter exchange currency is that there is no organization to join to use the currency, no commisions to pay when transactions are made and (Wow) it’s easy to convert to cash for a minimal fee.  What makes bitcoins a lot like barter currencies is that there are a number of folks that have bitcoins and are looking to buy products/services exclusively using that currency.

So what are you supposed to do with this information?  Honestly I don’t know yet.  I think I’m going to see if I can sell a couple items for BitCoins (BTC) and see how easy it is to spend bitcoins or convert them into dollars.  Much like barter currency, if you can’t figure out a good way to spend it, there really isn’t any value.  Be forewarned:  This concept doesn’t come without risk.  Unfortunately an untraceable currency has a lot of value to an undesirable segment of society so there is a criminal element.  There also can be volatility in the value of BTC because it is not tied to the value of any traditional currency.  In the last week there was a hacking incident where some BTCs were stolen which caused confidence in the currency to drop.   BTC value dropped dramatically.  Everybody involved in the currency now is holding their breath and hoping that the value will rebound over time.  Of course, that could mean that it’s a great time to get into the game.

simple explaination of bitcoin:  http://www.weusecoins.com
official bitcoin website:  http://www.bitcoin.org
technical article in The Economist about bitcon:  http://www.economist.com/blogs/babbage/2011/06/virtual-currency

Stealth barter

Since the very beginning of my fascination with barter, it’s always been something I do “in stealth mode.”   It’s not something that I mention on my main business website.  It’s not something I mention to my “regular” business associates.  It’s not something I put on my business cards.  It’s as if I have a secret second life.  Of course it’s a horribly kept secret within my own office and in my personal life because I can’t stop blabbering about it.

Of course the cause for this duplicity is that I want to preserve my cash clients and only use barter to bring in new clients that I can only get on barter.  I’ve always assumed that most other businesses that operate on a cash and barter basis do the same.  The only lapse of my separation between “church and state” has been when I sweeten a cash deal by offering to do a portion of a cash project on barter to win a new cash client.  I’ve even had a few barter partners request that I never discuss barter in front of their other clients because they don’t especially want the beans spilled either.

So….here I am happily running my life as a double agent when, while reading a new book on barter I slammed into a brand new concept:  Outing yourself as a barter geek.  The book (that I’ll review on the blog soon) recommended printing right on your business cards that you are open to barter.  I was aghast.  In shock.  And then…intrigued.  Maybe it would work.  We all know all of the reasons why we keep barter secret from cash clients, but on the flip side; think of all the deals you could make if you were open about the fact that you barter.  Thinking about it was like the clouds were parting on a rainy day and sun was pouring down on me.  I could have so much fun bartering out in the open!  And here was the thought that makes me think it just might work without killing your cash business:  Most people are terrible at barter and only vaguely even understand what it is.  As such, most people prefer to pay for products/services in cash.  Honestly when I’m recruiting new barter partners I always have to sell them on the concept.  So…what if I was open about barter?  Would I really lose my cash clients?  Maybe not!!!!!

So far I’m too much of a chicken to actually try this concept out, but I would be most interested in your input on the topic.  Please post back comments using our new Facebook-comment feature.  If you don’t have a Facebook account, please just email me through our contact page.

TLC for bartering restaurants

There are a couple reasons why barter restaurants need special care. For one thing, absolutely everyone has to eat.  That means they can potentially trade with anyone which makes them very valuable in your barter network. Also because food cost percentages are are usually around 30 percent they have significant cash costs. The last little twist to make things complicated is that you are paying their staff directly in part through your tip.

So…with all that in mind, I have a couple suggestions to keep on your favorite restaurant’s good side and hopefully keep them bartering for a long time.

1) Be nice
If there is a mix-up about when they accept barter as payment, be nice. Gracefully pay in cash and talk to the owner later. When you talk to him/her, don’t complain. Express how much you like their restaurant and that you called because you want to help their business.

2) Leave enough cash
Most resaurants need the tax and tip to be paid in cash. When I dine on barter I make a special effort as an embassador for barter to be a good tipper. In most areas tax is somewhere around 10% and a good tip is 20% so you are doing good if you leave about 30% cash.

3) Post on yelp
It’s in your best interest for your favorite restaurants to stay profitable so do what you can to help them. Besides recommending the restaurant to your friends you can also recommend it to strangers. You can do this by finding the restaurant on yelp.com and posting a glowing review. For those of you with smart phones you can download a free Yelp app to make this faster.

People who prefer to spend cash

A few times along my journey I’ve run into potential trading partners that have gotten lost along the way and would choose to spend cash over barter for the things they need.  As much as I love barter, I’d always prefer to receive cash.  And in turn I’d always prefer to make purchases on barter and preserve my cash.  It’s not really complicated is it?

A couple times now I’ve spoken with folks who have felt that the deal really didn’t fit barter and that they would rather just pay me in cash.  And to those people I would suggest that you always say:  “YESSSSS!!!  I would be more than happy to accept your cash as payment!”  It does beg the question though…what in the world was going on in these people’s heads when they decided that it was better to pay in cash?

I think these people break into two groups:

  1. People who just don’t understand barter
    I ran into this a while back with a laundry service I was talking to.  Because what I wanted from him was on-going and what he wanted from me was more of a one time thing, he didn’t feel that barter was appropriate and preferred to pay cash.  Ultimately the deal never happened.  He wasn’t motivated enough to go through with the deal on a cash basis and I could not explain barter to him well enough.  There are simply some people who WILL NEVER understand barter.  Probably it’s best to identify them early and move on.  I should do an article about that some time.
  2. People who think they will get into trouble with the IRS
    I had an interesting case recently when I offered to have my company build a $7k website for a potential client on 100% barter.  One of the client’s concerns was that they wanted to write off the expense of the website and were concerned that if they did that large of a trade that they would run into tax trouble.  I told them that I would be happy to accept partial or total payment in cash, however, I also report all my barter income to the IRS and that there is absolutely no problem with their claiming a large barter expense on their taxes.  Furthermore I told them that they should definitely send me a 1099 which would back them up on the legitimacy of the expense.